Discover SuperGift utilising the latest technologies to make your shopping experience even better.
Our pages are fully responsive and offer a unique online shopping experience such as frequently bought items and recommended gifts.
We want to be the first to know all about your needs, and that's why we have SuperGift online
Browse our store and search your next needed product.
Please be advised that bulk order may require palletising. In the event this occurs, the courier will contact you to discuss how to move forward. If you have any issues, you can also contact us.
Please be aware while we guarantee that we will dispatch your order however we cannot be held responsible for any delays with the courier.
All orders are dispatched with Royal Mail or DPD local.
Dispatch time - Same day if ordered before 2pm (working days only)
We are only able to dispatch your order to the address registered on your PayPal account at the time of payment. Please ensure any address changes are updated prior to ordering.
If you live in any of the following regions, your delivery may have a higher cost: Scottish Highlands, Orkney, Shetland and Western Scottish Islands and Northern Ireland.
We are not able to ship to:
- Channel Islands
- Republic of Ireland (Eire)
- Isle of Man
- Please be aware that in certain circumstances our couriers are unable to deliver to some postcode areas. In this instance we will cancel and refund your order. ?
All delivery times are subject to change, especially during peak periods.
SuperGift Cancellation Returns and Refunds Policy
At SuperGift we strive to ensure that our customers enjoy an outstanding online shopping experience. Occasionally our customers may need assistance and our Customer Services Team will do their best to support and assist in any way necessary.
Returning an item to SuperGift
I have changed my mind and would like to return my purchase
To return an item(s) please notify Customer Services at SuperGift by email via My eBay. Please state the order number and a reason why you may wish to return the product to us. Please allow up to 48 hours for a response.
The returned goods do not need to be in their SuperGift packaging however they need to be in their original, sellable condition. Please include a note within the returned package with a reason for return (even if you have just changed your mind) as well as your name and address. Buyers have 30 days to return a product to SuperGift for a refund or an exchange. Return postage is at the buyers own cost and risk.
Our returns policy does not affect your statutory rights.
Faulty or Damaged Items
My item has arrived damaged or faulty
If your purchase arrives damaged or faulty, please contact SuperGift within 7 days of receiving the item. Customer Services at SuperGift will be happy to support customers in resolving such issues. You may be asked to provide photographic images of the damage or product fault for Customer Services to investigate and resolve. By providing these, Customer Services can suggest the most appropriate resolutions. If asked to return a damaged or faulty item, SuperGift are responsible for the cost of postage. Customers have 30 days from purchase to return a faulty or damaged item to SuperGift for an exchange (stock permitting) or refund.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail. We will process the refund as soon as possible. If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.
Please note, if SuperGift organise for a courier to collect a faulty / damaged item from your home and they are unable to access the item, a fee of £15.00 will be deducted from the total refund given.
My item has developed a fault within 30 days of delivery.
Within 30 days of the receipt of goods (or for perishable goods within their use by date) you will be offered the choice of a repair, replacement or full refund. If your item develops a fault, please notify Customer Services via My eBay. Once again, Customer Services may ask for photographic images of the damage or fault so that they are able to resolve the issue appropriately.
We will offer either a refund including postage costs, or a replacement product (stock permitting). The refund or replacement will be actioned once the original product has been examined, either by photographic images sent or returned to the SuperGift team for assessment and verification.
If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.
Cancelling an order
I would like to cancel an order
Once an order has been placed and paid for, SuperGift are unable to cancel this. If a product is unwanted, the buyer has 30 days to return this to SuperGift with the responsibility of postage costs.
Changing a delivery address
I would like to change the delivery address
Delivery addresses can only be changed before an item is ordered and paid for. SuperGift are unable to change the delivery address of an order once it has been placed due to Payment Protection.
If Royal Mail or our chosen couriers are not able to deliver an item and a re-delivery has not been booked by the buyer, they will return it to SuperGift. In these instances, it is the responsibility of the buyer to contact SuperGift and to pay for the postage of a second delivery to their address.
Privacy and Cookies Policy
SuperGift is owned and operated by Super Gift Limited. This policy, together with our Terms and Conditions, explain how SuperGift may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our Terms and Conditions carefully; by accessing the Website you confirm to have understood and agreed to them.
Information we collect about you
We collect information about you when you:
Register with eBay, and buy products or services on the Website.
Contact us, e.g. in writing, call customer services.
Using your information
Collecting your personal information helps us to better understand what you need from us. We use your information to:
Manage and improve the Website.
Personalise our services to you.
Administer and operate your account.
Process your orders
What is a cookie
Cookies are text files containing small amounts of information, which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Disclosing your information
We will never disclose your information to anyone outside the Tesco Group except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to user any successors in title to our business.
Whenever we transfer personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.
SuperGift is wholly owned and managed by Super Gift Ltd, Registered Office: SuperGift, Unit 8 Meadow View, Long Crendon, Aylesbury, HP18 9EQ.
Please Note that is the head office address and no returns or correspondence should be sent here. If you are need of support or have any questions, our team can be contacted by My eBay
At SuperGift our dedicated customer support team have been specially trained to assist with any enquiries you may have.
They are available to assist you from 8:30am until 5:30pm Monday to Friday (excludes bank holidays) and can be contacted via My eBay.
We will respond to most emails and queries within two working days.